The Environmental Resource Permitting (ERP) program is undergoing continuous process improvements with the intent to increase customer satisfaction and streamline the existing process to be more efficient. If you have received an authorization from the ERP program, we would like to ask for a few minutes of your time to provide us valuable feedback about your experience. Thank you!!
Please Note: Questions marked with an * are required questions.
What type of applicant are you? *This question is required.
Did you work with a single or multiple DEP offices? *This question is required.
Which DEP office did you work with? *This question is required.
Which DEP office(s) did you work with? Please select all that apply. *This question is required.
From your point of view, is DEP consistent from one district office to another? *This question is required.
Did the activity require an authorization to use state-owned submerged lands (a Consent by Rule, Letter of Consent, Easement, or Lease)? *This question is required.
Is the DEP application, including the form and associated instructions, easy to use? *This question is required.
Did you participate in a meeting with the Department about the application prior to submitting your application? (This is also referred to as a pre-application meeting.) *This question is required.
Do you agree with the following statements? *This question is required.
Do you agree with this statement: Overall, during the application process, the DEP staff communicated helpfully (via telephone or email). *This question is required.
Do you agree with this statement: DEP Environmental Resource Permitting Online Help is useful and effective. *This question is required.
Did you find the Department's website user friendly? *This question is required.
After you submitted your application, did the DEP send you a letter with follow-up questions (called a Request for Additional Information or RAI)? *This question is required.
Do you agree with the following statements? *This question is required.
Do you agree that the Department responded to your submittals in a reasonable amount of time? (Please be specific regarding each type of permit that you have applied for.) *This question is required.
Do you agree that, considering the complexity of your project(s), the DEP provided your final permits in a reasonable period of time? *This question is required.
In comparison to similar regulatory processes that you have encountered in the past, was there any particular information or things that DEP required during the application process that you believe to be un-duly burdensome, expensive or unnecessary to protect the environment?
Please select all that apply. *This question is required.
What is your overall satisfaction with the DEP Environmental Resource Permitting process? *This question is required.
What is your overall satisfaction with assistance by DEP staff? *This question is required.
