ERP Permit Customer Survey

Page One
There was an error on your page. Please correct any required fields and submit again. Go to the first error

The Environmental Resource Permitting (ERP) program is undergoing continuous process improvements with the intent to increase customer satisfaction and streamline the existing process to be more efficient. If you have received an authorization from the ERP program, we would like to ask for a few minutes of your time to provide us valuable feedback about your experience. Thank you!!

Please Note: Questions marked with an * are required questions.

What type of applicant are you? *This question is required.
Did you work with a single or multiple DEP offices? *This question is required.
Which DEP office did you work with? *This question is required.
Which DEP office(s) did you work with? Please select all that apply. *This question is required.
From your point of view, is DEP consistent from one district office to another? *This question is required.
Did the activity require an authorization to use state-owned submerged lands (a Consent by Rule, Letter of Consent, Easement, or Lease)? *This question is required.
Is the DEP application, including the form and associated instructions, easy to use? *This question is required.
Did you participate in a meeting with the Department about the application prior to submitting your application? (This is also referred to as a pre-application meeting.) *This question is required.
Do you agree with the following statements? *This question is required.
Do you agree with the following statements? *This question is required.Strongly AgreeAgreeSomewhat AgreeNeutralSomewhat DisagreeDisagreeStrongly DisagreeNot Applicable
The pre-application meeting was valuable
The pre-application meeting sped up the permitting process
The pre-application meeting helped me gain a better understanding of what DEP would need to issue the approval
Pre-applications would be helpful in all cases
Overall, during the application process, the DEP staff communicated helpfully (via telephone or email)
Do you agree with this statement: Overall, during the application process, the DEP staff communicated helpfully (via telephone or email). *This question is required.
Did you use the DEP Environmental Resource Permitting Online Help? (http://www.dep.state.fl.us/water/wetlands/erphelp/) *This question is required.
Do you agree with this statement: DEP Environmental Resource Permitting Online Help is useful and effective. *This question is required.
Did you find the Department's website user friendly? *This question is required.
After you submitted your application, did the DEP send you a letter with follow-up questions (called a Request for Additional Information or RAI)? *This question is required.
Do you agree with the following statements? *This question is required.
Do you agree with the following statements? *This question is required.Strongly AgreeAgreeSomewhat AgreeNeutralSomewhat DisagreeDisagreeStrongly DisagreeNot Applicable
Follow-up questions or requests for additional information were clear and easy to understand.
The questions were unnecessary or were duplicative of information already contained in the application.
The DEP communicated reasons for asking the questions in light of what was required in the application.
Meetings or conversations with staff about follow-up questions helped me to gain a better understanding of what DEP needed to issue the permit.
Do you agree that the Department responded to your submittals in a reasonable amount of time? (Please be specific regarding each type of permit that you have applied for.) *This question is required.
Do you agree that the Department responded to your submittals in a reasonable amount of time? (Please be specific regarding each type of permit that you have applied for.) *This question is required.Strongly AgreeAgreeSomewhat AgreeNeutralSomewhat DisagreeDisagreeStrongly DisagreeNot Applicable
Wetland Dredge and Fill Permitting
Single Family Dock Permitting
Shoreline Stabilization
Dredging
Multifamily Docks
Commercial Marina
Stormwater Permit
Applications with State Land components
Do you agree that, considering the complexity of your project(s), the DEP provided your final permits in a reasonable period of time? *This question is required.
In comparison to similar regulatory processes that you have encountered in the past, was there any particular information or things that DEP required during the application process that you believe to be un-duly burdensome, expensive or unnecessary to protect the environment?
Please select all that apply. *This question is required.
What is your overall satisfaction with the DEP Environmental Resource Permitting process? *This question is required.
What is your overall satisfaction with assistance by DEP staff? *This question is required.